Meta's oversight board has criticised Facebook's cross-check program
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Meta's oversight board has criticised Facebook's cross-check program, which moderates its most powerful users.
The internal system, which exempts high-profile users, including former US president Donald Trump, from some or all of its content moderation rules, "is flawed in key areas which the company must address", the board said in a report.
Facebook’s rules reportedly didn’t seem to apply to some VIP users while others faced reviews of rule-breaking posts that never happened, according to the Journal article, which said the system had at least 5.8 million exempted users as of 2020.
It said cross-check grants certain users greater protection than others because content from users on the cross-check list is allowed to stay up while it is vetted by human moderators applying the “full range” of content policies. Meta described it as a “mistake-prevention strategy” that protected important users from erroneous content takedowns.
Ordinary users, by contrast, are much less likely to have their content reach reviewers who can apply the full range of Meta’s content guidelines.
The board said it understands that Meta is a business, but by providing extra protection to certain users selected largely according to business interests, cross-check allows content that would otherwise be removed quickly to remain up for a longer period, potentially causing harm.
For content posted by American users, the average decision took 12 days, and for Afghanistan and Syria, it was 17 days. In some cases, it took a lot longer: one piece of content waited 222 days — more than seven months — for a decision, the report said, without providing further details.
Addressing other flaws, the board also urged Meta to remove or hide content while it’s being reviewed and said the company should “radically increase transparency around cross-check and how it operates,” such as outlining “clear, public criteria” on who gets to be on the list.
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